Automating Processes

Tired of wasting hours on stuff that should be automatic?

Your staff spends hours dealing with repetitive work like sending follow-ups, requesting approvals, or copying data between systems. It wastes time daily. 

Over time, that lost time turns into missed deadlines, slow responses, and annoyed customers. Internal processes stall, not because people don’t care, but because nothing has been set up properly to keep things moving.

That’s where automation business processes come in—something we’ve been building and supporting for years at Unified Technicians.

Automations take care of the repetitive work your team dreads

Your team shouldn't have to babysit routine tasks. With automation, they don’t have to. Things just move, without the usual back-and-forth, thanks to a streamlined IT automation process. 

Here’s what we do. When someone creates a support ticket for a new hire, our system builds a checklist instantly. Our tools track assets, send reminders, and follow the logic that we’ve built specifically for your setup. 

If monitoring tools catch something off, they’ll attempt to fix it. If they can’t, we open a ticket with full context included. 

We use a mix of Microsoft 365 triggers, Power Automate, and our own custom-built scripts. All are tested and managed by senior local techs, forming truly automated managed services.

Automating processes means less manual work and fewer errors

Automating processes replaces repeated manual steps with simple systems that act when something happens. These actions follow clear rules, without anyone needing to remember or chase anything. This is the core of effective automation business processes. 

For example, a support ticket for a new hire can automatically trigger a full checklist. Each task gets assigned. Everyone knows what needs doing. 

Nothing gets missed. If a machine sends out a warning, the system will either fix the issue or open a ticket with all the details. We use this setup for approvals, file sharing, task assignments, and more. 

The goal is to help your staff move faster without adding more to their plate, proving the value of automated services.

Our IT automation process is designed for daily business use

At Unified Technicians, we fix slow, frustrating workflows by building systems that take over simple but time-consuming tasks. These are based on how your team already works, not how a template expects them to. We are proud to be one of the leading automation service providers. 

We use Microsoft 365 tools like Power Automate, plus our own custom-built scripts. Our monitoring detects issues and responds automatically. If a fix works, notes get logged. 

If not, a ticket is created instantly with the right information. We begin with a discovery call, map out your current process, and flag the tasks that can be handled by automation. 

From there, we build, test, and support everything with our local techs, just as any good automation consulting service would.

Built with care and backed by results that stay consistent

Automating tasks only works when it's done with thought and built to fit how teams already get work done. That’s what we bring every time, consistently improving your automation business processes. 

Aside from our IT automation process, your business also gets:

• Always available, 100% local support: Support comes from our own team based here in Ontario—not a call center, not a handoff, just familiar techs who already know your setup.
• 43-minute average resolution time: Most issues get sorted in under an hour because the system handles early steps before a technician is even assigned.
• 100% client retention rate: Clients continue with us long-term because the work stays consistent and the service keeps delivering value every day.
• 15 years of process-building experience: We fix daily workflow issues that slow teams down, from onboarding gaps to tickets that never reach the right person.

Talk with someone who knows how to fix slow workflows

Let’s figure out where the time goes in your day-to-day work. Our team can show you exactly how automation business processes can make things smoother. 

Contact us today to discuss your IT automation process and how our automated managed services can help!