Technology Vendor Management

Always chasing down support from every vendor?

You already pay for the software, hardware, and services. But when things break, no one wants to take responsibility for the issue. 

That’s where IT vendor management changes everything. With full integration into your systems—Windows, macOS, Azure, AWS, on-prem, ERP, specialized Line of Business (LOB)—your business gets one point of contact. 

Problems are routed directly to the right team, and we keep vendors accountable. No waiting, no finger-pointing. We treat your business as if it were our own. Capstone Works, Inc. manages the mess so your team doesn’t have to.

Stop vendor chaos before it affects your business

Your business needs more than support tickets and vendor promises. With Capstone Works, your technology vendor management is proactive, structured, and aligned with your operations. 

We stay in front of the problems, handle the negotiations, and ensure your tools work as expected. You don’t need to guess who to call when things go wrong—just call us.

From project deployments to daily support issues, every vendor relationship is tracked and managed. That means less noise for your team and a faster path to resolution. 

The right people handling your vendor management technology are in the loop at the right time, every time.

What is technology vendor management?

Technology vendor management means someone takes full ownership of your tech partnerships. 

Instead of your staff juggling vendors, our team handles the coordination, escalation, and resolution. From a bad printer driver to a failed cloud integration, if it’s electrical and not cooking food, call Capstone Works. With so many devices now network-connected, we make sure they’re properly managed and segmented with the right IT vendor risk management.

You stay focused on business. We manage the vendors. That means shorter downtimes, better service, and no more finger-pointing. We know who to call, what to say, and how to get things done.

How our IT vendor management services can help you

With Capstone Works managing your vendor stack, you get time back. You avoid disruptions. You stay in control. No more chasing Tier-1 techs who don’t understand your setup. Our team communicates with the vendor effectively.

We support Dell, Lenovo, HP Enterprise, WatchGuard, Aruba, and dozens more. That includes Microsoft 365, Axcient backups, ConnectWise, Kaseya, and third-party support portals. Your business gets fast action, not call center runaround.

And with relationships across Ingram Micro, Synnex, and D&H, we even help negotiate better pricing.

What Capstone Works does for IT vendor management

Choose an IT vendor management partner that acts like part of your team. Capstone Works doesn’t just coordinate vendors—we direct them. That means you have one team overseeing your ecosystem and making sure every piece fits.

Every ticket, every escalation, every follow-up is tracked by our internal system. And our team doesn’t rest until it’s resolved. It’s not just IT vendor management. It’s ownership.

• 20+ years in business, from an experienced team
• Direct support for Microsoft, Dell, Axcient, WatchGuard, Aruba, and more
• Choose an initial infrastructure refresh ($8,000–$10,000 value) or your first project free (up to $20,000 value) on select service levels
• Dedicated role-based support team for faster response and full accountability

Ready for high-level support without the vendor stress?

If your business has 20-75 employees and you are tired of being the middleman, it is time to get help. Our technology vendor management service gives you full control without the chaos.

Let our team manage the vendors, the updates, and the escalations—so your team can get back to real work. You’ll speak with experts who understand your systems, not just scripts.